Enabling Intune-TeamViewer Remote Assistance Feature

'Introduce the concept of remote assistance and its importance'

In today's digital age, remote assistance has become an essential tool for IT professionals to troubleshoot and resolve technical issues efficiently. Microsoft Intune and TeamViewer have collaborated to provide a seamless experience in remote assistance, making it easier for administrators to access and manage endpoints from anywhere. In this blog post, we will explore the process of enabling the Intune-TeamViewer Remote Assistance feature on Windows platforms.

Compatibility Requirements

Before diving into the configuration process, let's highlight the compatibility requirements for this feature:

* The device must be a Windows platform (Windows HoloLens devices, Surface Hubs, and/or Windows 10 S devices are not supported by TeamViewer).

* Android Enterprise personally owned devices with a work profile (BYOD) or enrolled in any of the three Android Enterprise Corporate Owned enrollment schemes are not compatible with remote assistance via TeamViewer.

* The Intune admin account used for configuring the TeamViewer connector must have an Intune license assigned and be assigned to one of the following RBAC roles: 'list the roles'.

Configuring Intune-TeamViewer Remote Assistance

To enable this feature, follow these steps:

1. Ensure that your Intune tenant has a valid TeamViewer account with either a Corporate or Tensor license.

2. Have the end-user join the initiated remote session by launching the Company Portal app and accepting the invitation to join the remote session.

3. Monitor the deployment of the TeamViewer Host using Intune.

4. Create and deploy the TeamViewer Host MSI from Intune.

5. Prepare the TeamViewer Host for deployment to managed endpoints.

6. Enable the Intune-TeamViewer Connector in the Microsoft Endpoint Manager (MEM) Admin Center.

Installing the TeamViewer Full Client on Admin Workstations

Finally, install the TeamViewer full client on admin workstations using the following steps:

1. Download and run the TeamViewer installer from start.teamviewer.com.

2. Follow the installation prompts to complete the installation process.

By following these steps, you can successfully enable the Intune-TeamViewer Remote Assistance feature on your Windows platforms, allowing for seamless remote assistance and improved IT efficiency.

Start teamviewer. com